Privacy Policy
Last updated: 09/09/2025
Stitch and Snout values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you purchase our handmade dog collars and accessories, interact with our website, or contact us via Instagram.
1. Information We Collect
We may collect:
• Your name, email, phone number, billing and shipping address
• Order and payment details (processed securely via payment providers; we do not store full payment card details)
• Messages or order details shared through Instagram or email
• Website usage data (through cookies/analytics, if enabled on our website)
2. How We Use Your Information
We use your data to:
• Process and deliver your orders
• Communicate with you about your purchase, questions, or customer support
• Keep business records and meet legal/tax obligations
• Improve our website and services
We will never use your details for marketing unless you have given us permission.
3. Sharing Your Information
We only share your data with third parties where necessary:
• Payment providers
• Delivery companies (e.g. Royal Mail, Evri, DPD, US Postal Service
• Our website hosting/e-commerce platform Wix
If you contact us via Instagram, please note that your information is also subject to Meta’s Privacy Policy. We do not control how Instagram processes your data.
We will never sell your personal information.
4. Data Retention
We keep personal data only as long as needed for the purpose it was collected and to meet legal requirements. For example, order and payment records are normally kept for six years for tax purposes.
5. Your Rights
You have the right to:
• Access the data we hold about you
• Request corrections to inaccurate data
• Ask us to delete your data (where legally possible)
• Restrict or object to how we process your data
• Request a copy of your data in a portable format
To exercise these rights, please contact us using the details below.
6. Cookies (Website Use)
Our website may use cookies to provide a better shopping experience and understand how visitors use the site. You can set your browser to refuse cookies, but some parts of the site may not work properly without them.
7. Contact Us
If you have questions about this Privacy Policy or how we use your data, please contact us:
Stitch and Snout
Email: stitchandsnout@gmail.com
Address: Available on request.
If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.